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Member Help for Common Problems
Please note: this page might include more information then is mentioned at the top.
Still Having Problems? -
CONTACT US
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User requirements
What Browser and System Setting do I need to
use TheInternationalBride.com?
Our site works best with Internet Explorer,
Firefox or Safari or AOL Version 4 and above browser
and Java Script both enabled. It is
still possible to use the site if you have not
enabled Java Script, but some features might not work
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Finding TheInternationBride.com
How do I find TheInternationalBride.com on
the Internet?
To find TheInternationalBride.com on the
Internet type http://www.TheInternationBride.com
in the Address field (in Internet Explorer)
located
at the top of your web browser. This will take
you to the TheInternationalBride.com homepage
.
How do I bookmark TheInternationalBride.com?
You can bookmark a webpage by pressing
"favorites" from the menu at the top of your
browser. Then click "add to favorites" (in
Internet Explorer).
Or you can press CTRL + D (in Windows) or Apple + D on Macintosh
TheInternationalBride.com homepage
when you
click on book marks or favorites. |
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Logon
How do I log on to the site?
You logon by entering your Member Number and
Password in the logon box on the
homepage . If you
are not a member of TheInternationalBride.com
yet, you must first register by clicking
here .
I can't see the log on box, where is it?
The logon box is located on the right hand
side, halfway down the TheInternationalBride.com
homepage (as seen
below). If you can not find it, then it could be
that you need to scroll to the right or scroll
down by using the scroll bars. If you still
can't see it then please press "refresh" or
"reload" at the top of your web browser.
Why can't I log on- it says " You
entered the wrong password... "?
First ensure you have the correct member
number and password by clicking on the "Forgot Your Password? " links next to the logon box. If
you have the correct details, then try another
time and press refresh or reload at the top of
your browser if you receive an error message. If
you still can't logon, please forward a copy of
the error message to
team@TheInternationalBride.com and include
your member number in the subject line of the
email.
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Why can't I log on- it says " Your
session has timed out.. ." or" You need
to logon as a member.. ."?
You are receiving this error because the page
has not loaded correctly, you have disabled
cookies, your browser settings are incorrect or
you are accessing the page through a proxy
server.
If you are trying to access the home page
through an embedded link at Hotmail, do not
click on the link to logon. Instead do any of
the following:
If you still have problems, you need to
change your PC settings as follows:
Step 1 - Refresh the web page:
Logon and then when you receive
the error message try pressing the 'refresh'
button (Internet Explorer) or 'reload' button
(Netscape Navigator) at the top of your browser.
Step 2 - Clear your cache: Go to
the menu at the top of Internet Explorer then:
- Click 'Tools' then click Internet
options,
- then under the heading of "Temporary
Internet Files", click on delete files (It
could take several minutes to do this).
- Next, under the heading of "History"
click on 'Clear History'.
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By doing this you will clear the cache in your
browser completely, which should solve the
problem. To see if it
worked, try to logon
again.
Even if this fixes the problem, we recommend that you follow steps
3 through 7 below to avoid any repetition of
this problem. |
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Step 3 - Check
browser version: Ensure that you
are using a version 4 or above browser. To check
your browser version, click on 'Help' then
'About Internet explorer'. If you have an old
browser version then you will need to download a
newer version from
http://www.microsoft.com/downloads/search.asp
Step 4
- Check cookies are enabled: Select the
instructions for the correct browser as per
below.
Version 4 & 5 Internet Explorer / AOL 4 &
5 - To check if cookies are enabled with
Internet Explorer (Microsoft) go to 'Tools' then
'Internet Options' then 'Security' then 'custom
level' then under the heading of cookies enable
the headings that say "allow cookies that are
stored on your computer" and "allow per session
cookies".
Internet Explorer Version 6 / AOL 6 -
To check if cookies are enabled with Internet
Explorer 6 (Microsoft) go to 'Tools' then
'Internet Options' then 'Privacy'. |
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Then do any one
of the following:
- Slide the privacy setting to medium.
- Click on 'Advanced'. Next, click on
"override automatic cookie handling", then
click to accept "First Party Cookies". Next,
check that you have selected 'always allow
session cookies'.
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Under the heading of "Sites" click edit, then
type the address http://www.TheInternationalBride.com
then click allow then click ok.
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Step 5 -
Set your browser settings: Ensure that
your browser is set to automatically refresh
content. To do this with Internet
Explorer
(Microsoft) go to 'Tools' then 'Internet
Options' then 'General' then 'Settings' then
make sure you set 'Check for newer versions of
stored pages' to "Automatically" and press 'OK'.
To do this with Netscape Navigator go to 'Edit'
then 'Preferences' then 'Advanced' then 'Cache'
then make sure that you set 'Document on cache
is compared to document on network' to either
"Once per session" or "Every time". |
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Step 6 -
Disable proxy server: Make sure you are
not using a proxy server. To do this with
Internet Explorer (Microsoft) go to 'Tools' then
'Internet Options' then 'connections' then
'Settings' then make sure the 'use a proxy
server' box is unchecked.
Step 7: Re-start your PC and
logon.
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I tried everything and still can't log on?
If the above suggestions do not fix the
problem then try using Internet Explorer instead
of Netscape, if it still does not fix the
problem, then test your password and logon on a
different PC in order to isolate the problem as
being PC specific or browser specific.
If you have tried all of the above steps and
have found that the problem is PC specific, then
you can also try the following:
- Delete your cookies: (WARNING:
many sites use cookies to remember your
preferences etc, so we only recommend
deleting cookies if you have isolated the
problem as being PC specific and are on a
shared computer or won't miss your cookies.)
To delete your cookies with Internet
Explorer go to 'Tools' then 'Internet
Options' then under the heading of
"temporary Internet Files" select 'delete
cookies'.
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If all of the above suggestions do not fix the
problem, please contact
team@TheInternationalBride.com and tell
us if you are on a PC or Mac and what version
browser you are using and we will help.
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Password
How do I find my password if I can't
remember it?
To get your password automatically emailed to
you
click
here.
How can I change my password ?
To change your password, logon and then
select "Change Password" from the member options
underneath the "Membership" heading.
Or click here
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Contacting members / mail
How do I receive mail?
Any mail sent to you is deposited in your
private TheInternationalBride inbox. A reminder
message (to tell you that you have mail) is also
sent to your registered email account.
How do I read my mail?
To read your mail, logon to the
TheInternationalBride.com site, then select "Inbox". This will call up all of the messages
that you have received.
To read the message, click on the subject line
of the email message. To find out more about the
sender, click on the combination of their Name and Member number.
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Why can't I open my mail box?
If you have logged on and still can't open
your Inbox, please try pressing the 'refresh'
button (Internet Explorer) or 'reload' button
at the top of your browser.
If you still have problems, then you need to
change your PC settings.
Why can't I see my mail box ?
If you have logged on and still can't open
your Inbox, please try pressing the 'refresh'
button (Internet Explorer) or 'reload' button
(Netscape Navigator) at the top of your browser.
If you still have problems, then you need to
change your PC settings.
How do I reply to mail?
To reply to a message in your inbox, click on
the message subject to read it, then click
"Send Mail" from the side menu next to the message.
How do I send mail?
To send mail you need to logon first, then
you can send e-mail by doing any of the
following:
- Go to your TheInternationalBride.com inbox,
click on the subject line to read the
message, then click on send mail.
- Find the profile of the person you want
to write to then click on the "Send Mail"
link on their profile.
- Select "Send Mail " from the member
options, then enter the member number of the
person that you are interested in.
- Click on "Compose" from your inbox menu.
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Why can't I see my messages in my sent mail?
In order to save a copy of your sent mail you
need to click in the box which says "save a copy
of sent mail" located next to the send button.
If you don't click in this box, then your mail
is sent but a copy is not saved.
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How do I delete received messages?
To delete mail you need to logon first, then
you can delete any messages by
Open your TheInternationalBride.com inbox and
then place a tick (check) in the checkbox
next to the messages that you want to delete
and then press delete.
How do I delete sent messages?
Open your TheInternationalBride.com sent mail
box and then place a tick (check) in the
checkbox next to the messages that you want
to delete and then press delete.
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Why am I still seeing my deleted mail?
This is occurring because you are still
seeing an old web page This is occurring because
either your PC or ISP is caching old web pages.
To fix this please do the following:
Step 1 - Refresh the web page:
Logon and then when you receive the error
message try pressing the 'refresh' button
(Internet Explorer) or 'reload' button (Netscape
Navigator) at the top of your browser.
Step 2 - Clear your cache: Go
to the menu at the top of Internet Explorer
then:
- Click 'Tools' then click Internet
options, then under the heading of
"Temporary Internet Files", click on delete
files (It could take several minutes to to
this).
- Next, under the heading of "History"
click on 'Clear History'.
Click here for graphical representation.
By doing this you will clear the cache in
your browser completely, which should solve the
problem. To see if it worked, try to logon
again. Even if this fixes the problem, we
recommend that you follow steps 3 through 7
below to avoid any repetition of this problem.
Step 3 - Set your browser settings:
Ensure that your browser is set to automatically
refresh content. To do this with Internet
Explorer (Microsoft) go to 'Tools' then
'Internet Options' then 'General' then
'Settings' then make sure you set 'Check for
newer versions of stored pages' to
"Automatically" and press 'OK'. (Graphical
representation) To do this with Netscape
Navigator go to 'Edit' then 'Preferences' then
'Advanced' then 'Cache' then make sure that you
set 'Document on cache is compared to document
on network' to either "Once per session" or
"Every time".
Step 4 - Disable proxy server:
Make sure you are not using a proxy server. To
do this with Internet Explorer (Microsoft) go to
'Tools' then 'Internet Options' then
'connections' then 'Settings' then make sure the
'use a proxy server' box is unchecked.
Step 5: Re-start your PC and
logon.
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How do I find details of someone who has
sent me mail?
First login to the site with your Member Number
and password. Then do any of the following:
- From your mailbox, click on the member
number of the person who sent you mail to
bring up their profile.
- Click on - 'View a profile by Member No'
from the member options.
How do I remove someone from my block list?
To unblock someone, logon and then select "Block list"
which is located under "My Lists". To unblock
all members, press "Check All", then "Delete".
To unblock one or a few members, check the box
located on the top left of the member summary,
then click the delete button to remove those
members from your block list.
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I joined a few weeks ago, but I haven't received
any mail?
Many email companies place a limit on the amount of messages that you can store in your email account (with Hotmail this is 2MB). If you have exceeded your storage limit then you will not receive any new messages from anyone who mails you. To rectify this, you need to delete old messages from your Hotmail account.
How can I receive more mail from members?
The best way to receive more responses from
your profile is to
upgrade your membership to Gold Membership
Level. This way you can send an unlimited amount
of messages and are therefore sure to get more
responses. Other suggestions are to add a photo
to your profile, and add an informative
description of yourself and the type of person
that you are trying to meet.
I didn't receive a welcome message when I
joined?
This is probably because you entered the
wrong e-mail address when you joined. Contact us
and we can validate your e-mail address.
Why do I keep getting advised that my email
address is invalid?
There are 3 main reasons why this may occur.
- You entered an incorrect email address.
To fix this check that your registered email
address is correct by selecting "change
email address" from the main member options.
- You have a junk mail filter and it is
rejecting mail sent from our website. For
example if you use Hotmail or Yahoo or many
other email providers when you set your
filter to high it will reject mail unless it
id from a "safe address". To fix this please
access your email and then add the following
email addresses to your safe list
team@TheInternationalBride.com &
administrator@TheInternationalBride.com
. Alternately you can change your junk mail
settings to low.
- Your email service provider had a
problem with their mail server and could not
deliver your mail. To fix this use a more
reliable email provider such as Hotmail or
Yahoo.
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Chat
How do I use the chat room?
How do I connect to the chat room?
Click on "Chat" under "Contact Member" on the member menu.
How do I chat?
| Type your message in the "type here" panel at the bottom of the screen, and press "send". |
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Can I modify my text?
| Yes, you can write in a color and font style of your choice. Click on the "style" button on the left of the same panel that you write your message, and click on the
color and font style you would like your text to be in the chat room. You can change the
color and style of your font as many times as you like. The font styles available are bold, italics, underline
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How do I chat in a different room?
| To chat in a different room, choose a room title from the list at the top left of the screen, then click on the room you would like to enter. |
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Leaving
the chat room
When you have finished chatting simply click where it says "sign out of chat room" or on the
icon at the top right
hand of the screen. |
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Viewing member photos in the chat room
To view the photos the members in the chat room, click on their name from the list of people in the room (picture 1.1). Their photo will appear,
along with some details from their profile in the bottom left hand corner (picture 1.2).
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1.2 |
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Problems with
chat room
We are currently
trialing this chat room, if you experience any problems or to report abusive
or offensive users please contact
team@TheInternationalBride.com
Why won't the chat room launch?
There are many possible reasons for this. For example, you need to have Javascript enabled and to have your 'pop-up stopper' disabled in order for our chat room to launch.
Can I use the chat room if I have a pop-up window blocker / pop up stopper installed on my PC?
You must configure your pop-up blocker to allow pop ups from #SiteDomain#.com (we don't have any pop-up advertising so it is safe to do this). Please contact your popup stopper supplier for instructions on how to do so. If this option is unavailable, you must disable the pop-up window blocker. If it is not disabled, you will not be able to receive incoming messages from new users.
I'm using Norton Internet Security ad blocking. Why can't I get the chat room to work?
The ad blocking feature can prevent java pop-ups and stop the chat room working correctly. Please either disable ad blocking OR change your Norton ad blocking settings by doing the following:
1) click on Ad blocking, then configure
2) click advanced
3) click add site and type www.#SiteDomain#.com
4) click on "add..." then click permit
Why do I get an error message "Security
Sandbox violation" / why am I
having trouble getting the Chat room to initiate
conversations?
Our chat room uses Macromedia Flash Player. Errors and problems can occur if you do not have the latest version of Flash Player Installed in your web browser. To fix this, try downloading the latest version of Flash Player from here...
If you have trouble installing Flash Player, please check the Flash Player Support section at
http://www.Macromedia.com or see this link...
http://www.macromedia.com/support/flash/ts/documents/playerfaq.htm#fixall
I can’t see my friend’s video. What’s wrong?
Be sure that your friend has connected his/her video camera correctly. Your friend will receive this error if his/her camera is not connected:
*** Could not connect to your camera. Either your camera is not installed properly or it is in use by another application.
Continue reading on how to configure your camera for our chat room. Once your friend has determined that his/her video is set up correctly, click on the ‘a/v’ button in the top-right pane of the message window. If video is set to ‘off’, click on it once to turn on your video.
My friend can’t see my video. What’s wrong?
Make sure that your camera is connected correctly. You will receive the following error if your camera is not connected:
*** Could not connect to your camera. Either your camera is not installed properly or it is in use by another application.
Continue reading on how to configure your camera for our chat room. Once you have determined that your video is set up correctly, click on the ‘a/v’ button in the top-right pane of the message window. If video is set to ‘off’, click on it once to turn on your video.
I can’t hear my friend’s audio. What’s wrong?
Make sure your speakers are connected correctly and that they are turned on. Check your volume levels to confirm that your are receiving sound. Be sure that your friend has connected his/her microphone correctly. Your friend will receive this error if his/her microphone is not connected:
*** Could not connect to your microphone. Either your microphone is not installed properly or it is in use by another application.
Continue reading on how to configure your microphone for our chat room. Once your friend has determined that his/her audio is set up correctly, he/she will be able to see the sound levels of his/her audio output in the lower pane of the message window. Click on the ‘a/v’ button in the top-right pane of the message window. If audio is set to ‘off’, click on it once to turn on your audio.
My friend can’t hear my audio. What’s wrong?
Make sure your friend’s speakers are connected correctly and that they are turned on. Have your friend check his/her volume levels to confirm that he/she is receiving sound. Be sure that you have connected your microphone correctly. You will receive this error if your microphone is not connected:
*** Could not connect to your microphone. Either your microphone is not installed properly or it is in use by another application.
Continue reading on how to configure your microphone for our chat room. Once you have determined that your audio is set up correctly, you will be able to see the sound levels of your audio output in the lower pane of the message window. Have your friend click on the ‘a/v’ button in the top-right pane of the message window. If audio is set to ‘off’, click on it once to turn on his/her audio.
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Instant Communicator
How do I use the instant Communicator?
For extensive help for the Instant
Communicator please
click here. For an Instant Communicator
demonstration please
click here.
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Showing Interest in Members
How do I show interest?
To show interest in someone, click on the
button on their profile that says "Show
Interest".
How do I find out who's interested in me?
Logon and then select "Who's Interested" from lists or "Who's Interested"from the middle pane. Or click Here
How do I reply to someone who is interested
in me?
First, go to members page and click on "Who's Interested", then click on "Send Mail" at the bottom right of the member summary to compose a letter to that member.
How do I find out who I have shown my
interest to?
Logon and then select "Lists " from the
member options menu, then press "My Interest List"
How do I remove someone from my interest list?
Check the box on the member summary, then
click "Delete" from your interest list.
How do I remove someone from my, " Who's
Interested In Me", list?
First place a tick in the small box to the
left of each person on your interest list by
clicking in it. Once you have selected all of
the members you wish to delete, click on the
"Delete" button.
Can I remove all members from my, " Who's
Interested In Me", list at once?
Yes. Simply click the "Check All " button,
and then press the "Delete" button.
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Change details
How can I change my email address ?
Logon and then
click here,
you can change your email address automatically.
Note: If you are a standard member you cannot change you email address.
How do I change my profile?
First log into the site, Then click on "Update my Profile".
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Forgot password or member number
If I lose my password what do I do?
If you lose your password, you can get it
emailed to you automatically by
clicking here
and following the instructions. If you still
need further help please send us an email.
If I forget my member number what do I do?
If you forget your member number, you can
look it up automatically by
clicking here
and following the instructions. If you still
need further help please send us an email.
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Add photo / view photo
What format should my photo be in?
For best results save your photo as a jpeg image (.jpg file extension). For example if your member number is 1234, then save your photo as "1234.jpg".
How can I add a photo if I don't have a photo already scanned?
Most internet cafes and many photocopying centers have scanners where you can scan a photo cheaply. (Make sure you bring a floppy disk/Flash drive for them to save the scan and ask them to save it as a .jpg image saved as your member number .jpg. For example if your member number is 1234, then save your photo as "1234.jpg"). You can then attach it to an email using the instructions on this page.
How can I use a photo that I already have on the internet?
If you already have a photo placed on the Internet then all you have to do is go to your photo then right click on the photo and then select "save as" (your member number.jpg), then follow the instructions for uploading the photo.
How can I add a photo to my profile?
To find out how to
add a
photo click here.
I uploaded my photo but it is not on my
profile?
Go here and select the picture you want to set as your profile picture, then press "Change Primary Picture".
I uploaded my photo more than 24 hours ago
and it is still not on my profile?
If we have added your photo, but you cant see
it on your profile, then you are probably
looking at an old version of your profile. To
fix this you need to make sure that your browser
is set to automatically refresh content. To do
this with Internet Explorer (Microsoft) go to
'Tools' then 'Internet Options' then 'Settings'
then make sure you set 'Check for newer
versions of stored pages' to "Automatically"
and press 'OK '(Click
here for graphical representation). To do
this with Netscape Navigator go to 'Edit' then
'Preferences' then 'Advanced' then 'Cache' then
make sure that you set 'Document on cache is
compared to document on network' to either
"Once per session" or "Every time".
How do I send my photo?
Sending a photo is very easy, just
click here to automatically send us your photo.
If you have problems sending your photo directly to us you can also email it to us by following the instructions below.
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Scan a photo and save it on your desktop on your computer in .jpg format (save it as MemberNumber.jpg)
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Log on to your e-mail provider's web site (e.g. Hotmail etc) and compose a new message
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Click on the attach button
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Click on the "Browse file" button
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Select the file that you used to save the photo (if you saved it to desktop, look in desktop)
- Press attach
(this might take up to 1 or 2 minutes depending on how fast your Internet connection is)
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In the subject line and message field specify your name and Member Number
- Send the message to
team@TheInternationalBride.com
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After we have received your photo we will review it and then post it into your profile as soon as possible (normally within 48 hours)
Still having problems? -
Contact Us
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Search profiles
How do I search for members?
You first need to login to the site with your
Member Number and password. This will take you
to the Members menu. You can then perform a
search by age, sex, country and other criteria.
There are many convenient features you can
modify to make your search more tailored. You
have the option to choose the format of your
search results, either a member summary, or
photos only. You can also refine your search to
only include active members. This is the "Last
Activity" feature, which has the option to
select members last active within 1 month, 3
months, or 6 months.
I can't see any new members since my last
visit?
Make sure that your browser is set to
automatically refresh content. To do this with
Internet Explorer (Microsoft) go to 'Tools' then
'Internet Options' then 'Settings' then make
sure you set 'Check for newer versions of
stored pages' to "Automatically" and press
'OK'. To do this with Netscape Navigator go to
'Edit' then 'Preferences' then 'Advanced' then
'Cache' then make sure that you set 'Document
on cache is compared to document on network'
to either "Once per session" or "Every time".
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Online Members
How can I tell who is online?
You can search through all of the members
online by clicking "Who's Online" from the
member menu, or press Here.
You will then be presented with all members
of the opposite sex that are online. You have
the option to view their profile, send a
message, add to favorites, show interest, or
connect with the Instant Communicator. To do any
of these, you simply click on what you would
like to do. The menu you have to choose from is
this:
If you are looking for someone to chat with,
searching through the "who's online" is a
convenient way to find some one. Simply find
someone you like, and click the "Chat" button, which will open the Instant
Communicator window for you to communicate.
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Viewing New Members
In order to see who are the latest members to
join the site, click on "Who's New" from the
members menu. Each time a new member joins, they
are added to the top of the list.
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Personality Profile
How do I add a personality profile?
If you are a gold or silver member you can
click on "Add/Update Personality Info" from the
main members options, or click Here.
How do I update my personality profile?
To update your personality profile, click on
Add/Update Personality Info under the "My Profile"
icon on the member's menu, or click Here.
How can I view my personality Profile?
To view your personality profile, first click
on " Profile" from the member menu, then click
on "View Profile", or click Here.
You can view other member's personality
profiles in the same way. If you can not see the
Personality button (above) on a member's
profile, it means that they have not created a
Personality Profile yet.
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Favorites
How do I add someone to my favorites list?
To add someone to your favorites list click
on "Add Favorites" on their profile.
How do I view my favorites list?
To view your favorites list click on "My
Lists", then " Favorites" from the main member
options, or click Here.
How do I delete someone from my favorites
list?
To remove someone from your favorites list
click on the box beside each member you would
like to remove. Then click the "Delete all
" button.
How can I delete all of the members on my
favorites list?
To delete all of your favorites click on the
"Check all" button, which will select all of the
favorites on your list. Next, click the "Delete
" button. Deleting your
favorites can not be undone, so please ensure
that you are deleting only the people you wish
to.
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Match Preferences
How do I change or add my match preferences?
To add or change your match preferences,
logon and then select "Add/Update Match Info"
from the "Profile" icon. You can then adjust the
preferences that you have for your match. (e.g.
height, weight, age, nationality etc).
How do I view my match list?
To view your match list, go to the member menu page, then under "Lists",
click on "My Matches", or click Here.
How do I delete someone from my match list?
Your match list is constantly updated and
sorted to put the most recently active person
who meets your match at the top of the list.
Therefore, your match list will be different
each time you view it and so you can not remove
anyone from your list.
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Improve Response Rate
How can I improve my response rate?
The most important thing that you can do to
improve your response and interest rate is to
add at least one good quality photo to your
profile. If you do this you will experience a
very significant increase in the amount of
interest shown by other members. Other tips are
to provide as much information as possible in
your profile description and to add a
personality profile to your info.
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Membership options and costs
What are the membership options available?
Click
here
for full details on membership options.
What is the cost of Gold or Silver
membership?
Click
here
for full details on membership options and
prices.
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NEED MORE HELP?
If you require more assistance, please
CONTACT US
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